Refund policy
Queen B Rugs - No Return & Refund Policy
At Queen B Rugs, we take pride in providing high-quality products to our valued customers. Please read our policy carefully:
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No Returns or Refunds
All sales are final. We do not accept returns or offer refunds on any products purchased due to customizations, unless the product is damaged upon arrival or fails to be delivered. -
Damaged Items
In the rare event that your rug arrives damaged, please contact us within 3 days of receiving your order. To initiate a claim, please send us photos of the damaged product and a description of the issue to [customer service email]. Once we confirm the damage, we will assist you with a replacement or, if necessary, a refund. -
Non-Delivery
If your item fails to be delivered to you due to issues beyond your control (e.g., courier failure, incorrect shipping address), please contact us within 3 days of the expected delivery date. We will work with the shipping provider to resolve the issue. If the item cannot be located or delivered, we will offer a replacement or refund as appropriate. -
Conditions for Claims
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For damaged items: The item must be reported within 3 days of delivery, and clear photos of the damage are required.
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For non-delivery: Contact us within 3 days of the expected delivery date with details of the issue.
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We appreciate your understanding and are here to assist you with any issues regarding damaged or undelivered products. Thank you for choosing Queen B Rugs!
For assistance, please contact our customer service team at [customer service contact @queenbrugs@gmail.com