Shipping policy

Queen B Rugs - Shipping Policy

At Queen B Rugs, we are committed to delivering your rugs safely and efficiently. Below is an overview of our shipping policy:

1. Shipping Locations
We currently offer shipping to both the United States and International destinations. Shipping charges and delivery times vary based on the destination.

2. Shipping Times

  • Domestic Shipping (USA):

    • Estimated delivery time: 5-8 business days

    • Once your order is shipped, you will receive a tracking number to monitor the status of your delivery.

  • International Shipping:

    • Estimated delivery time: 7-9 business days

    • Delivery times may vary depending on the destination country and customs processing. We recommend checking with your local customs office for any potential delays.

3. Shipping Fees
Shipping fees are calculated at checkout based on the destination and the size/weight of your order.

  • Domestic Shipping (USA): Standard shipping fees apply.

  • International Shipping: Additional fees may apply based on the destination.

4. Order Processing Time

  • All orders are processed within 1-2 business days of being placed. Orders are shipped Monday through Friday (excluding holidays).

  • You will receive an email notification once your order has shipped, including tracking details.

5. Shipping Delays
While we strive to meet the estimated delivery times, please note that shipping carriers may experience delays, especially during peak seasons or due to unforeseen circumstances (weather, holidays, customs processing, etc.). Queen B Rugs is not responsible for delays caused by the shipping carrier.

6. Customs & Duties (International Orders)
For international orders, you may be subject to customs fees, taxes, or import duties, which are not included in the product price or shipping charges. These fees are the responsibility of the customer, and we recommend checking with your local customs office for more information.

7. Lost or Damaged Items
If your item is lost during shipping or arrives damaged, please refer to our No Return & Refund Policy for further instructions on how to report the issue.

8. Address Accuracy
Please ensure that the shipping address provided is accurate and complete. Queen B Rugs is not responsible for delays or non-delivery due to incorrect or incomplete shipping information.

If you have any questions about your order or need assistance with shipping, feel free to contact our customer service team at [customer service contact] or [email].

Thank you for choosing Queen B Rugs!